Refund policy

Returns

Goods sold may be returned at the customers own cost and transport risk for a refund providing the product(s) are unused and in their original packaging. The restocking charge for returned items is 25% of the full invoiced amount. A return form must be requested from our customer support team. This form needs to be filled out and emailed back to us. The same form also needs to be attached to the product being returned for identification.

 

All returns must be sent to:

Makfry UK LTD

NORTHFIELD HOUSE FARM

RUGBY ROAD

LUTTERWORTH

LE17 4HT

 

No goods are accepted for return after 14 days.

Please note once an order has been placed and dispatched, the 25% restocking fee will still apply.

Refunds will only be paid once the returned goods have been inspected and after the deduction of any restocking charges has been made. We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order. Refunds will be made within 7-14 days after being approved by the customer service department.

Cancellation

Any order cancelled within the first hour following payment of the order will be charged a 5% cancellation fee. After the first hour following payment of the order, a restocking fee of 25% will be charged.

If you wish to cancel your order on any other day following the day order was placed, 25% restocking fee and a two-way courier fee will be charged. The courier fee will depend on the nature of your order.

4.3 Return delivery charges are as follow:

For each parcel sized item in your order up to 30kg in weight, you will be charged 10GBP + VAT.
For each pallet sized item in your order over 30kg in weight, you will be charged 50GBP + VAT.