Castelli Black Restaurant Diary

not the quality i was expecting

The dough sheeter was delivered without any issues and I am happy with the service provided. Communication was prompt, and the delivery process went smoothly.

My only comment relates to the cancellation policy. The 25% cancellation/restocking fee is quite substantial and may be difficult for customers who experience an unexpected change in circumstances after placing an order. In my case, I initially considered cancelling the order, but decided to proceed with the purchase because the cancellation cost would have been significant.

Overall, I am satisfied with the service and the handling of my order, and I appreciate the assistance provided by the customer service team.

I bought this fat skimmer few weeks ago and it already broken. There is no replacement offered or even a discount given. The material used feels really flimsy and of cheap standard. I will never buy again

great service. part arrived quickly. part fitted and working.

As above

So I bought a chef master and couldn’t find the blade that fits until this one I had to send four back but this works perfect and was £20 cheaper than the others

5

The photo of the tables was clear, showing the shape and style and also how the table folded for storage. Really helpful. The delivery of the first (sample) table arrived promptly. The remaining 9 tables was less smooth, as driver found our house difficult to locate. But all ended well and we love the tables!

Never received the items.
Bad communication
Still not money received. Order placed on the 17/02/2026. Apparently refund processed but money never received. Very bad customer service. Email sent no reply. Will have to go through the bank to claim the money back. Stay well away from this company.

No response to a damaged counter, two emails sent with pictures.

Very good value for money really pleased.

Good quality

Excellent product and price . Delivered as promised.

8 Burner Commercial Gas Cooker - Fantastic
Cannas - Delivery was terrible, with no contact from them regarding the delivery or any updates. I ordered the item on 22/01/26, and it was only delivered on 03/02/26. I kept constantly chasing them for an update.

Size wasn't same as on your description. Delivery and quality is ok

Polar Door Seal

Product didn’t even arrive refund is still pending clearly a scam company do not order !

Fast service would recomend reasonable price too

♥️

Bought this for a thermobil AT500 as the bladed fan too noisy so fitted this with a speed controller and is very quiet now

Very good

Combisteel 900mm Mounted Hood – Powerful Ventilation with LED Lighting 7227.0005

We’ve had a problem with the courier service. I called up and explained the situation and they were very helpful and dealt with my issue immediately and the very next two days I received my parcel.

Less support around, poor engineering

Very good quality